Respect for Human Rights

HIS Group Human Rights Policy

The HIS Group primarily engages in businesses that connect people across various regions both domestically and internationally, with respect for human rights forming the foundation of our group's sustainability.
We believe it is important for each of our executives and employees to respect one another's human rights, while also conducting business in a manner that respects the human rights of our customers, business partners, local communities, and others within the supply chain.
To clarify our group's stance on respecting human rights and to fulfill our corporate responsibility in this regard, we established the "HIS Group Human Rights Policy" in December 2024.

We will work to ensure this policy is thoroughly understood within the HIS Group and firmly integrated into our business activities. Additionally, We encourage our business partners to understand and support this policy so that, together, we conduct activities that respect human rights and address related issues. And we will build and implement a framework for human rights due diligence.

HIS Group Human Rights Policy

Key Issues in Business Activities

We are committed to addressing the following human rights issues throughout our business operations

1.Discrimination

We do not tolerate any form of discrimination based on nationality, race, gender, religion, creed, social status, employment status, disability, sexual orientation, or gender identity. We also ensure that our services, products, and advertisements do not contain discriminatory content.

2.Harassment

We prohibit any form of harassment that threatens the mental or physical well-being of others or violates their dignity

3.Excessive Labor and Occupational Health and Safety

We comply with all relevant labor and occupational health and safety laws in each country or region of operation, ensuring a safe and comfortable work environment.

4.Right to Privacy

We respect the privacy of all stakeholders, including employees and customers, and manage personal information in compliance with data protection laws and regulations.

5.Consumer Safety and Right to Know

We are committed to providing safe products and services and to openly sharing information that helps customers make informed purchasing decisions.

6.Respect for Intellectual Property Rights

We respect intellectual property rights and refrain from any actions that would infringe upon the rights of individuals, companies, or organisations.

7.Unethical Business Practices and Unjust Favouritism

We prohibit the exchange, solicitation, or receipt of financial or other benefits for business convenience, upholding a firm stance against unethical business practices.

8.Human Rights Issues in the Supply Chain

We expect our suppliers to uphold human rights standards and we will evaluate their compliance to ensure alignment with our values.

9.Rights of Indigenous Peoples and Local Communities

We respect the rights of indigenous and local communities, taking measures to prevent any direct or indirect negative impact on their lives, culture, or religious practices, especially in our core travel and tourism operations.

10.Environmental and Climate Change-Related Human Rights Issues

We actively avoid environmental degradation, such as air or water pollution, which may violate the rights of local communities to a healthy environment. We refrain from funding activities that could accelerate environmental damage or global warming.

11.Forced Labor and Child Labor

We strictly prohibit forced labor, child labor, and human trafficking, including in our supply chain.

Response to Global Modern Slavery Acts

In accordance with Section 54(1) of the UK Modern Slavery Act and Section 16 of the Australian Modern Slavery Act, we have published the "Modern Slavery and Human Trafficking Statement (FY2025)." This statement reports the measures taken during FY2025 to identify, prevent, and remediate the risks of modern slavery, forced labor, child labor, and human trafficking within our Group's business and supply chains.

H.I.S. Co., Ltd. Modern Slavery and Human Trafficking Statement

Group Miki Holdings Limited's response to the Modern Slavery Act (External English site)

Formulation Process

We support and respect international standards, including:

The International Bill of Human Rights
ILO Declaration on Fundamental Principles and Rights at Work
Global Code of Ethics for Tourism

We are guided by the UN Guiding Principles on Business and Human Rights and promote initiatives for respecting human rights.
We comply with the laws of each country and region in which we operate. In cases where conflicts arise between internationally recognised human rights standards and local laws, we will strive to maximize our adherence to international standards.

The process includes understanding the company's current situation, drafting a human rights policy, dialogue with experts, agreement by the Sustainability Promotion Committee, and approval by the management team.

Initiatives on Human Rights

Training, e-Learning, & Dissemination

For Employees

Enhancing Employee Awareness of Human Rights/Compliance and Acquiring Specialized Knowledge
　・Dissemination of the HIS Group Human Rights Policy to all employees (including contract and part-time workers).
　1. Human Rights, Business Ethics, and Compliance Training
　　・Compliance training (Conducted in October 2025; 100% attendance rate).
　　・Legal training (Antimonopoly Act, Subcontract Act, Travel Agency Act and Terms & Conditions) (Year-round) / -SDGs workshops (Conducted in September 2025).
　　・Regular sharing of compliance-related knowledge via email, etc. (Three types: for managers, for all employees, and for internal reporting system awareness; each issued once a month).
　2. Specialized Training for Procurement, Supply Chain, and Product Planning Personnel
　　・Training for planning personnel (Premium and Representation Regulations, intellectual property rights, safety/quality management, Antimonopoly Act, Subcontract Act, respect for human rights in the supply chain, etc.) (Held 56 times).
　　・e-Learning for domestic and international travel planning personnel (1 session each).
　　・Universal Tourism online training for arrangement personnel (Held 4 times).
　　・Online safety management seminars for all overseas branches (Held 6 times).
　3. Data Privacy and Information Security Training
　　・Personal information protection handling training (including data privacy protection) (Conducted 1 time; 100% attendance rate).
　　・Information security training (100% attendance rate)
　　・Regular sharing of information security-related knowledge via email, etc.
　4. Diversity (DEIB), Working Environment, and Health Management Training
　　・Various DEIB promotion seminars (Female managers, male childcare leave, work-life balance support, multicultural understanding, sign language classes, etc.) (Conducted in September 2025).
　　・Unconscious bias e-learning (Conducted in September 2025; 95.3% attendance rate).
　　・LGBTQ+ training (Conducted in September 2025)
　　・Mental health training (Conducted in June 2025).
　　・Labor management training for managers (Conducted year-round)
　　・Health promotion seminars (Conducted in September 2025).
Effectiveness Evaluation of Training Programs
　Following each training and e-learning session, comprehension confirmation tests and participant questionnaires are conducted to regularly evaluate and improve program effectiveness.

For the Supply Chain

・Sharing the HIS Group Human Rights Policy with Suppliers and Requesting Compliance.
・Safety and quality management standard briefing sessions for business partners (Held 1 time).

Human Rights Due Diligence

For Employees

Identification and Continuous Monitoring of Human Rights and Working Environment Risks Within the Company
　Evaluation of the working environment through employee satisfaction surveys (Conducted in July-August 2025; Response rate of 93.5% for HIS and 84.6% for the HIS Group).

Usage of the internal reporting system

For the Supply Chain

Human Rights Risk Assessment in the Supply Chain
　Initiatives aimed at constructing a regular monitoring system and risk assessments (self-assessments, etc.) regarding working environments and human rights compliance status for new and existing major suppliers.

Remedy and Mitigation

For Employees

Operation of an Internal Reporting System that Guarantees Anonymity and Strictly Prohibits Disadvantageous Treatment (Retaliation) Against Whistleblowers Under Internal Regulations
　・Internal consultation desk
　・External reporting hotline operated by an independent specialist organization ("Sawayaka Hotline")
　・Health consultation desk
　・Consultation form for overseas employees

For Customers & the Supply Chain

Operation of Whistleblowing Channels Accessible to Suppliers' Employees (Labor Providers of Business Partners)
　・Customer Relations Office (Telephone, Webform)
　・Post-travel questionnaires, Retail store utilization questionnaires