Formulation step
Materiality was identified through the following process.
Starting with a comprehensive understanding of social issues, the Risk / Compliance Committee identified risks based on short-, medium-, and long-term business plans by the managers of each division and group company.
Next, the Sustainability Committee conducted an external environmental analysis and discussed its importance to society and its relationship to the HIS Group's business.
Then we prioritized important issues based on their importance based on dialogue with stakeholders, and identified materiality after receiving approval from the Board of Directors.
Referenced frameworks, guidelines, etc.
・UNWTO The Global Code of Ethics for Tourism
・SDGs: Sustainable Development Goals
・The OECD Guidelines for Multinational Enterprises
・TCFD: Task Force on Climate-related Financial Disclosures
・Paris Agreement
・EU circular economy
・IIRC: International Integrated Reporting Council "International Integrated Reporting Framework"
・Requests for various ESG surveys
7 materialities
| Materiality | Related risks/opportunities | Main targets/KPI | SDGs targets to contribute to |
|---|---|---|---|
| Business Model Transformation |
a. Changes in economic and social conditions b. Changes in market c. Responding to technological innovation |
・Expansion and strengthening of global market ・New destination development ・Improve operational efficiency/cost structure reform ・Promotion of new businessreform ▶KPI (Consolidated) FY2026 Net sales 430 billion yen |
|
| Improvement of Service Quality |
a. Changes in economic and social conditions b. Changes in market c. Responding to technological innovation |
・Improving customer experience value through DX promotion ・Seamless sales channel (OMO promotion) ・Expansion of high value-added products |
|
| Diverse Human Resources |
b. Changes in market f. Developing and securing human resources |
・DEIB promotion ・Management leader development ・Work style/culture reform ▶KPI FY2026 Work satisfaction index 80%, (non-consolidated)、FY2026 female executive/manager ratio 20% |
|
| Providing Security and Safety to Customers |
d. Management of safety and quality of services provided e. Service interruptions and quality deterioration due to system or equipment failures, etc. |
・Preparing and updating various safety guidelines and manuals ・System security measures ▶KPI (non-consolidated) e-learning training participation rate (100% personal information/100% security) |
|
| Coexistence with Local Communities |
a. Changes in economic and social conditions g. Climate change and Environmental regulation |
・Providing services that connect everyone with the world (universal tourism, online travel) ・Co-creation with local communities 50 governments, NGO/NPO |
|
| Preservation of the Global Environment | g. Climate change and Environmental regulation |
・Initiatives to reduce environmental impact in business ・Promotion of energy and resource conservation ▶KPI (non-consolidated) FY2026 Plastic reduction 70%, paper resource reduction 70% (compared to FY2019) |
|
| Reinforcement of Governance | h. Governance |
・Strengthening the effectiveness of the Board of Directors ・Strengthen response to risk, compliance, and sustainability ▶KPI (non-consolidated) FY2024 Compliance training held 6 times a year, 100% attendance rate |
|
HIS group will also contribute
to the achievement of SDGs through our CSR.
