Privacy Policy

H.I.S. Co., Ltd. and our group companies ( hereinafter,"the Company" ) consider personal information, namely the personally identifiable information of customers and other individuals associated with the Company, to be an important and irreplaceable asset. Moreover, maintaining the confidentiality of this important personal information, and handling it properly and securely is a social obligation.
To fulfill this social obligation, the Company observes all laws regarding personal information protection, and protects personal information appropriately in accordance with the following basic policy based on the spirit of the H.I.S. corporate charter. Additionally, the policy regarding the protection of personal information covering our Directors and Employees will be implemented separately and appropriately in accordance with the Company's internal rules. 

Handling of Customer Personal Information

1. Purposes of Use for Personal Information

H.I.S. Co., Ltd. and the HIS Group (hereinafter referred to as "the Company") shall use personal information provided within the scope necessary scope and in the manner described below. This includes personal information provided by customers via applications or entries in application forms (including online forms), or through communications by telephone, email, etc., at the time of inquiries or applications for travel or other products and services.

It also includes personally referable information such as internet browsing, search, and purchase histories, advertising contact log data, location information, consultation histories (details of inquiries) at stores, over the telephone, or via the internet, as well as information regarding customer attributes and preferences obtained by analyzing the aforementioned data.

Personal Information Provided in Inquiries or Consultations

The Company shall use these items of personal information and personally referable information within the scope necessary to communicate with customers, as well as to contact or verify details with relevant organizations regarding the subject matter of the customer's consultation. Furthermore, based on the analysis of customer attributes, action histories, and other data, the Company shall use such information within the scope necessary to improve service quality, provide each customer with a personalized experience optimized to their individual preferences (including recommendations of products and plans), and deliver advertisements regarding new products and services.

Personal Information Provided When Requesting Travel Arrangements or Travel Insurance, etc. 

Personal Information Provided When Requesting Other Products or Services

The Company shall use such personal information within the scope necessary to contact the customer, as well as to ship products or provide services applied for by the customer.

In addition to the purposes of use stated above, the Company may use the customer's personal information, personally referable information, and other related data for the following purposes:

• Requesting feedback or comments after the customer's participation in travel or receipt of other products or services;
• Providing benefit services;
• Preparing statistical data;
• Conducting market analysis to develop better travel options and other products or services in the future;
• Providing information on and managing products and services of the Company and its affiliates tailored to the customer's tastes and preferences;
• Monitoring, analysis, and implementation of countermeasures when we deem it necessary to identify unauthorized use of payment methods (such as electronic payments) by third parties or other fraudulent activities
• We analyze personal information we have collected, as well as personally referable information such as your browsing, search, and purchase histories (which can be obtained using standard internet technologies), ad exposure logs, location data, and consultation histories (including the content of inquiries) from in-store, phone, and online interactions, along with information regarding your attributes and preferences derived from the analysis of this data. We use this analysis to provide experiences optimized for each individual customer based on their interests and preferences (such as product and plan recommendations) and to deliver advertisements for new products and services.

2. Provision of Personal Information

The Company shall provide third parties with personal information and personally referable information provided by customers within the scope necessary, as set forth below. This includes personal information provided at the time of inquiries or applications for travel and other products or services through completion or input of application forms, or via telephone, email, or other means of communication.
By submitting an application, the customer shall be deemed to have consented to the provision of such personal information, personally referable information, and other related data.

Personal Information Provided in Inquiries or Consultations

The Company may, within the scope necessary to respond to customer consultations and improve service quality, provide relevant organizations or other entities with personal information and personally referable information. This includes internet browsing, search, and purchase histories, advertising contact log data, location data, and consultation histories (inquiry details) at physical stores, via telephone, or the internet, as well as information regarding customer attributes and preferences derived from the analysis thereof. Through this provision, the Company shall deliver personalized experiences tailored to each individual customer (including recommendations of products and plans).

Personal Information Provided When Requesting Travel Arrangements or Travel Insurance, etc.

Personal Information Provided When Requesting Other Products or Services

The Company shall, within the scope necessary to ship products, provide services applied for by the customer, and fulfill contractual responsibilities in providing the Company's products and services, as well as to process insurance required to cover expenses in the event of an accident, provide the customer's personal information--including their name, gender, age, address, telephone number, email address, passport number, and other service usage history--to entities that sell or ship products, booking service providers, contracting parties in matching services, insurance companies, and other relevant entities by electronic or other means.

Furthermore, for the purposes of delivering highly relevant advertisements to customers, measuring and verifying the effectiveness of such advertisements, and enhancing or improving services provided to customers via the internet, the Company may provide relevant organizations with personal information such as email addresses, as well as age, gender, residential areas, and personally referable information (including browsing, search, and purchase histories accessible through standard internet technologies, advertising contact log data, location data, and consultation histories [inquiry details] at physical stores, via telephone, or the internet, and information regarding customer attributes and preferences derived from the analysis thereof) after such data has been hashed.

"Hashing" refers to a process that converts information into an irregular string of characters to format it in an irreversible manner. The Company shall not use the personally referable information provided to third parties for any purpose other than the Company's aforementioned purposes.

3. Shared Use of Personal Information

The Company shall jointly use the data described below under "Items of Personal Information for Joint Use"--from among the personal information provided by customers--with the Group companies listed below. This joint use shall be conducted within the minimum extent necessary to simplify the customer's future applications for travel or other products and services, to contact and respond to the customer, as well as to send direct mailings, provide guidance regarding products and services, and conduct questionnaires tailored to the customer's tastes and preferences, and further to conduct sales analysis, other research and studies, and develop new products and services.

<Group companies that share personal information>
Qualita Co., Ltd., H.I.S. Okinawa Co., Ltd., Cruise Planet Co., Ltd., Ohshu Express Co., Ltd., Tour Wave Co., Ltd., Japan Holiday Travel Co., Ltd., Kyushu Sanko Group, Laguna Ten Bosch Co., Ltd., H.S. Insurance Co., Ltd., H.I.S. Hotel Holdings Co., Ltd., H.I.S. Mobile Co., Ltd.

<Shared use personal information>
Email address, Name (Family, First), Date of Birth, Gender, Nationality, Address, ZIP Code, Telephone number, Passport information (Number, Name, Nationality, Expiry Date, Receipt Day), Emergency Contact Name, Phone Number, Relationship, and personally referable information such as internet browsing, search, and purchase histories, advertising contact log data, location data, and consultation histories (inquiry details) at physical stores, via telephone, or the internet--as well as information regarding customer attributes and preferences derived from the analysis thereof.

4. Procedures for Disclosure of Personal Information

5. Subcontracting

In providing products and services to customers, the Company may entrust a portion of its business operations to third-party contractors and provide such contractors with personal information, personally referable information, and other related data within the scope necessary to achieve the purposes of use. In such cases, the Company shall properly manage and supervise these contractors, including by entering into confidentiality agreements with them regarding the handling of the customer's personal information.

6. Provision of Personal Information to Third Parties in Foreign Countries

The Company may, in the following cases, provide personal information to third parties located in foreig ncountries (countries or regions outside of Japan). We may provide the customer's name, gender, age, address, telephone number, email address, passport number and other services to transportation and accommodations facilities, insurance companies, and gift shops, etc., via electronic methods, etc., within the scope necessary to arrange and receive travel services requested by the customer, to complete insurance procedures to insur eagainst expenses in the event of an accident, etc., and the Company's travel contract liabilities, as well as to facilitate shopping by the customer in gift shops at their travel destination.

In addition, for the purpose of delivering highly relevant advertisements to customers, measuring and verifying their effectiveness, and improving the services we provide to customers via the Internet, we may provide personal information--such as email addresses--and personally referable information--such as age, gender, and region of residence, as well as browsing, search, and purchase histories, location information, and ad exposure log data obtained through standard Internet technologies--to third parties after hashing such data.

(1) When the customer has provided consent
(2) When the third party is located in a country that is legally designated as having a personal information protection system of a level corresponding to that of Japan
(3) When the third party has established a system necessary for the continuous implementation of measures corresponding to those required of business operators handling personal information in Japan (Please see our website for the country names and the personal information protection systems of the foreign countries to which personal information is provided.)

For item (3), we will take necessary and appropriate measures to ensure the continuous implementation of the corresponding measures by the third party. If you would like to confirm the details of these measures, please make a request according to the procedures in "4. Procedures for Disclosure of Personal Information."

7. Handling of Anonymized Information

The Company will, when permitted by laws and regulations, anonymize information and provide it to third parties after taking appropriate protective measures to ensure that specific individuals cannot be identified using said information, and that the information cannot be restored to its pre-anonymized state. In addition, the  Company will endeavor to take necessary and appropriate measures for the secure management of the anonymized information, and process complaints regarding the handling, and take any measures necessary to ensure the proper handling thereof.

8. Other Matters

This office does not handle inquiries regarding the Company's product and services.

This document is concerned with the handling of personal information within the nation of Japan by H.I.S. Co., Ltd., It is not applicable to overseas subsidiaries.
We request that customers under the age of 16 obtain the consent of a parent or guardian before providing personal information.
The Company may amend this document to manage customer personal information more appropriately or due to changes in relevant laws.

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