Compliance Basic Policy -- With Honor and Integrity
We aim to always stay in tune with society's changing tides, act with honor and integrity, understand these shifts, and maintain balance and morals. To continue being trusted by all stakeholders, HIS Group adheres to this basic policy and the HIS Group Code of Conduct., with the awareness that each one of us is the face of the organization.
HIS Group Code of Conduct
The ethical standards we are committed to upholding in society
1. Provide useful products and services to society
We will try our best to develop and provide useful products and services for our customers with passion and sincerity, paying full attention to safety and security for their satisfaction and trust.
2. Lead fair, transparent free trade
When selling and providing products and services to our customers, or purchasing necessary products, or receiving services from others, we will lead fair, transparent free trade and firmly stand against any unethical or corrupt business practices.
3. Handle information properly and foster sincere communication
We will fully understand the value and importance of personal information including customers and stakeholders. We will always handle it correctly, and we will not utilize the information in a way to damage this value. The information will be provided in an accurate, fair and timely manner to stakeholders with sincere communication.
4. Secure a comfortable and safe working environment
Employees must respect each other's personality and uniqueness and make their best efforts to develop useful travel products and services. Employees must draw a line between public and private matters, securing fairness in our work environment and prohibiting any unpleasant conduct. We must try to create a clean, safe, pleasant and vigorous, fresh, and rich working environment for everyone.
5. Respect diversity, personality, and originality
We pledge to uphold management practices that respect internationally recognised human rights, transcending differences of nationality, race, and religion.
6. Coexist with the local area and community
To keep good communication with the region and the community, we will contribute to them by our company's growth and prosperity. In addition, we will implement thorough organizational crisis management in preparation for the actions of anti-social forces that threaten the order and safety of society, terrorism, cyber-attacks and natural disasters.
7. Preserve the global environment
To take care of the global environment, we will make efforts to coexist with the environment through our business activities by saving energy, reducing waste, promoting recycling, and eliminating unnecessities.
8. Hope for world peace
We will promote world peace by providing opportunities for more people to understand and respect customs and cultures around the world.
Organization and management
Risk / Compliance system
Risk / Compliance Committee
The Company has put in place the necessary systems to ensure thorough risk management and compliance, and established a Risk / Compliance Committee to ensure the appropriateness of business operations through the promotion of risk management and compliance activities. This committee meets quarterly to discuss compliance, where reports from various HIS Group companies are shared and deliberated upon.
We have inherited the matters concerning subsidiary governance policies and management systems that were reviewed and improved by the ad-hoc Subsidiary Governance Review Committee between March and November 2025. This allows us to continuously promote thorough risk response and compliance from the perspective of Group Governance.
Risk Management Office
The Risk Management Office serves as the secretariat for the Risk / Compliance Committee; They collect information on risks throughout HIS Group and shares it with the Risk / Compliance Committee.
They coordinate with relevant departments to manage, analyze, evaluate, and respond to potential risks, and work to prevent their manifestation. Additionally, they work closely with designated risk and compliance officers from each HIS Group company to ensure thorough compliance.
In addition, as the secretariat of Subsidiary Governance Review Committee, we are working to strengthen cooperation among the committees and improve their effectiveness.
Governance Management Division
Internal Reporting System
With the aim of early detection and countermeasures against all types of risks, various consultation and reporting services have been established to handle a wide range of matters, including those related to compliance and business environments.
In addition to an internal contact point, an external contact point has been established by a specialized organization.
To prevent any disadvantageous treatment due to consultation or reporting, we ensure the confidentiality of all concerned parties and strictly manage relevant information.
This creates an environment conducive to easy reporting and consultation, enhancing self-regulation.
reports from affiliated companies (or overseas branches) shows an increasing
trend. In addition to repeated educational activities, we will increase the utility of the system by conducting risk analysis based on trends in report contents.
Evaluation from the Whistleblowing Desk Outsourcing Company (SP Network Co., Ltd.)
management was also established early on as a pioneering effort. Over more than 20 years of operation, there have been many cases where serious risks were successfully averted. On the other hand, in the past, there was a case where thorough awareness of the desk was not achieved at a certain subsidiary, missing the opportunity for early detection of misconduct. Your company learned from that reflection, and now, the parent company responsibly absorbs consultations and
reports from subsidiaries, establishing a structure to control the entire Group. Furthermore, while anonymity is completely guaranteed as a system, one of your company's characteristics is that the percentage of users who voluntarily select 'reporting under their real name' is high compared to other companies. In the previous fiscal year's results, the ratio of revealing real names to the external desk was 91.4% (other company average: 67.2%), and the ratio of consenting to share names with the company (the contact desk) was also extremely high at 74.3% (other company average: 57.0%). We interpret this as a reflection of trust in the system, proving that your company's persons in charge do not simply pass each report to the field and end it, but give a sense of security by collaborating closely with whistleblowers and carefully confirming the scope of information sharing during investigations. We hope you will continue to implement careful responses, group-wide awareness, and inspections moving forward."
FY2025 Compliance promotion activities
| Activity content | Results | Means | In charge |
|---|---|---|---|
| Risk / Compliance Committee | 7 | In-person format (Partially online) |
Committee member |
| Compliance training | 3 | Video viewing / e-learning | Risk Management Office |
|
Risk / Compliance report sharing ・E-newsletter for managers |
12 12 6 |
Intranet distribution / Email distribution | Risk Management Office |
|
Risk / Compliance report sharing ・List of reports from each subsidiary company ・Risk / Compliance Committee |
12 7 |
List submission / Committee reporting / Holding debriefing sessions after committee meetings |
Risk Management Office |
| Compliance awareness survey | 1 | Questionnaire method | Risk Management Office |
Business risks
The main items identified as risks for the HIS Group are listed on the right.
We will work to reduce and prevent risks by establishing a system to implement preventive measures and regularly checking and reviewing risk management.
Additionally, from the perspective of group-wide risk management, immediate and periodic reports are conducted from subsidiaries and affiliated companies.
a. Changes in economic and social conditions
b. Changes in market
c. Responding to technological innovation
d. Management of safety and quality of services provided
e. Service interruptions and quality deterioration due to system or equipment failures, etc.
f. Developing and securing human resources
g. Climate change and Environmental regulation
h. Governance
i. Accounting and Finance
Crisis Management Structure
responses. Although it is impossible to control all potential risks, such as natural disasters, we recognize these risks and have established a crisis management structure to minimize the impact on our Group's management and stakeholders. We will swiftly confirm the safety of our customers and employees at each company and handle the early recovery and business continuity of each company's operations.
