SOCIAL

Contributions from diverse human resources

【Contributions from diverse human resources】

The HIS Group believes that human resources are the source of value creation, and strives to create an environment in which each employee can work with a sense of job fulfilment and excitement.
The Group was founded in 1980, and started its operations by challenging established practices in the travel business.
At the time, the number of annual outbound Japanese travelers stood at approximately 3.9 million, one-fifth of the market size in 2019.
In a market geared heavily toward highpriced group tours, the Group pioneered foreign independent tours (FITs) using low-cost airline tickets, and worked to explore new markets for individual and independent travel.
The Group’s vision for 2030, which will mark the 50th anniversary of its founding, is “Change & Create—embracing the spirit of challenge, bringing the world together, and continuing to be a company that is chosen by its stakeholders.” It begins with a reference to the “spirit of challenge,” which was the starting point of the Group’s operations.
The exploration of new challenges has been an essential part of our history, and the Group aims to transform itself and achieve sustainable growth by helping ensure its individual employees can take on exciting challenges.

DEIB Promotion

It aims to be a Group in which individual employees respect and support each other, challenge themselves to grow in unique ways, and turn diversity into a strength. To achieve these goals, it promotes diversity, equity, inclusion, and belonging (DEIB).

• Promotion of the participation and advancement of women in the workplace

  The Group has a high ratio of female employees, and promotes the participation and advancement of women in the workplace as one of its important themes.
  In 2019, it established the D&I Promotion Office as a dedicated organization.
  In 2023, it further expanded the scope of the office, and reorganized it into the DEIB Promotion Office.
  To increase the number of female employees participating in management, the Company has set targets to achieve a 20% ratio of women in managerial and executive positions by FY2026, and 30% by FY2030.
  Under the leadership of its president and representative director, it has launched a nationwide project and promoted various initiatives.
  It aspires to be a company that allows employees—regardless of gender— to balance work and childcare, with a target of achieving an 80% rate of male employees taking childcare leave by FY2026, and 100% by FY2030.

  ▼HIS results and targets

  	FY2023 results	FY2026 results	FY2030 results
  Ratio of female managers	14.0%	20.0%	30.0%
  Ratio of female executives	15.4%	20.0%	30.0%
  Ratio of men taking childcare leave	65.6%	80.0%	100.0%

  ▼External certification

  • 
    A company that promotes the participation and
    advancement of women in the workforce
    Level 3 of the “Eruboshi” certification
    (Ministry of Health, Labour and Welfare)
    H.I.S. Co., Ltd. / Miki Tourist Co., Ltd.
    
    A child-rearing support company
    “Kurumin” certification (Ministry of
    Health, Labour and Welfare)
    H.I.S. Co., Ltd.
  • 
    Certificate of Excellent Child
    Care Support Company
    (Kumamoto City)
    Kyushu Sanko Group

  National DEIB Promotion Project

  HIS has bases all over the country, and even within Japan, challenges differ depending on the region.
  Therefore, in the "National DEIB Promotion Project," with the president and representative director as the leader and the company's commitment, subcommittees have been established in each region to carry out bottom-up promotion.
  We also actively carry out grassroots activities such as study sessions with staff to help them understand and disseminate DEIB, and roundtable discussions for staff returning to work after childcare leave.

  

  A roundtable discussion of the ChugokuShikoku Division

  Certified as an excellent company supporting childcare by Kumamoto City

  Kyushu Sanko Group has been certified by Kumamoto City as an excellent company that supports childcare.
  We have created a work environment that allows employees to balance childcare and work, including a childcare support system that allows employees to take part-time work until they graduate from elementary school, a work-life balance support center consultation desk, and a unique paid leave system.
  We hope that not only our employees, but also those considering employment in the future and the local community, will learn about our company's initiatives, and that we will contribute to the local community as a company contributing to Kumamoto.

  

  Kyushu Sanko Auto Service

  Kyushu Sanko Auto Service

  At MIKI TOURIST, when the Childcare and Family Care Leave Act was revised, we held an information session for all staff without limiting the audience so that they would treat it as their own personal matter, and distributed an archive to staff who were unable to attend.
  We also implemented We have also set up a point of contact where staff and their superiors can consult with peace of mind before and after maternity/paternity leave.

  

  Reinstatement interview

• Active participation of human resources of various nationalities

  Active participation of human resources of various nationalities With the globalization of our business, the HIS Group has staff of various nationalities working both domestically and internationally.
  Another important theme is the active participation of human resources at overseas bases that support global business development.
  We aim to increase the ratio of Non-Japanese Manager at overseas affiliates to 65% by FY2026, and will continue to develop and promote human resources.

  Evaluator training for managers held around the world

  HIS introduced a new personnel system in May 2023 and also updated its evaluation system.
  In line with this, we have introduced evaluator training for managers, and are conducting it not only in Japan but also for managers of HIS overseas corporations.
  Managers from HIS overseas companies from all over the world gathered in Istanbul, Hawaii, and Bangkok from January to February 2024, providing an opportunity to deepen their thoughts on personnel evaluation and human resource development.

  

  Overseas manager training in Istanbul

  Overseas manager training in Istanbul

  In December 2023, Red Label Vacations of Canada received the internationally trusted Great Place to Work® certification based on their judging criteria.
  In addition, we were also recognized as one of the Best Workplaces™ Managed by Women 2024 in March 2024.

  Red Label Vacations CEO Nathalie Tanious/CHRO Diana Valler
  We have engaged in a variety of initiatives to help motivate our employees, including establishing and maintaining an educational system for all employees, providing opportunities for career development, expanding medical and mental health benefits, and holding team building events and holiday parties.
  Most of all, we stress the importance of communication between employees.
  While everyone is delighted to receive this recognition, instead of considering our work done with this award, we want to continue making progress, working together towards our common goals.

  
  　
  

  Left : Nathalie Tanious CEO, Right : Diana Valler CHRO

Creating a comfortable workplace

【Internal environment improvement policy】

The HIS Group's Charter of Conduct stipulates “Secure a comfortable and safe working environment.”
We aim to improve work engagement by promoting the creation of workplaces that ensure not only physical safety but also psychological safety so that our employees can continue to take on challenges with vigor and energy.

• Promotion of health management

  In order to maintain and improve the health of our employees, we use various indicators to improve the working environment and promote "health management" in collaboration with the health insurance association and industrial physicians.
  ・Promoting paid vacation taking
  ・Improving health checkup, secondary health checkup participation rate
  ・Improving stress check participation rate

  ▼HIS results and targets

  	FY2023 results	FY2026 results
  Average rate of paid leave taken	68.4%	75.0%
  Health checkup, secondary health checkup participation rate	45.0%	70.0%
  Stress check participation rate	60.5%	70.0%

• Promoting diverse work styles

  In response to the diversity of lifestyles, we support a variety of work styles by providing side job systems, telecommuting systems, re-employment systems, flextime work, and shorter working hours during childcare periods.
  We will continue to consider further expansion of various systems, such as shorter working hours, shorter working days, and remote work, with the aim of optimizing work styles to suit a wide variety of jobs and lifestyles.

  Introduction of short-time/short-day work system for senior employees

  HIS will revise its post-retirement re-employment system in May 2024 and introduce short-time/short-day work for contract employees.
  In an era when people will reputedly live 100 years, we will give support for fulfilling lifelong careers beyond retirement age by increasing the options for work styles beyond the age of 60, and having each person choose the work style that suits their life plan.
  As part of this support, we also held money plan seminars to deepen understanding of asset building.

  
  

  Money plan seminars

Human resource development

【Human resource development policy】

In the spirit of Vision 2030 to “be the preferred company of choice, full of enterprising spirit and bringing the world together Change&Create”, we are working to foster personnel who each have their own great dreams and goals, are free thinkers not limited by conventional ideas, and take on new challenges without fear of failure.

• Autonomous career development and creation of diverse growth opportunities

  HIS will be implementing a new "Career Vision Training" starting in 2024 in conjunction with the "Career Vision System," in which employees self-report their career plans once a year.
  In addition to reporting, we also have an open recruitment system that allows employees to volunteer for their desired department or job, and we are working to create a system that allows each staff member to independently build their career.

  Career Vision Training

  At HIS, we conduct training in which each employee looks back on their past history, reconfirms their own strengths and characteristics, and envisions their thoughts, dreams, and goals for the future.
  In the second half of the training, participants create a future timeline, plan next steps, and further explore their ideas through dialogue with peers.
  For employees who are raising children, we openly discuss what they are feeling in their daily lives, such as how to balance childcare and work without abandoning their dreams and goals.
  This is an opportunity to think about taking a step toward the future.

  

  Career vision training

  20% Project Recruitment

  20 Project Recruitment is a recruiting system in which employees spend 20% of their working hours (once a week) experiencing different jobs from their usual work they want to try while continuing their current jobs.
  Staff who are interested in one of the themes created by the various departments will raise their hands and take part, collaborating for the duration of the project.
  Collaboration by members with diverse backgrounds creates opportunities for employees to engage with work they want to try, as well as opportunities for growth through new insights gained by taking in a variety of perspectives.

  

• Developing leadership personnel who will lead the period of change

  We believe that producing human resources who will lead the next generation is essential for the transformation and sustainable growth of the HIS Group, and we carry out systematic leader development.

  Developing next generation leaders “HIS Future Project”

  HIS holds selective training sessions where employees in their 20s and 30s gather from all over the country to deepen their learning with the main theme of "marketing."
  During the training, participants are divided into multiple teams across departments and work together to propose new ideas that they would like to take on in the future.

  ●[High perspective] Experience thinking from a company or business perspective
  ●[Broad perspective] Learn about initiatives outside the company (held exchange training with other companies)
  ●[Differences in viewpoints] Perceiving things from diverse perspectives to make an idea a reality

  Through training I took on the above challenge, and it became an opportunity for “Adventure and Challenge,” one of the four codes of conduct for each person to take a new step toward their dreams, goals, and future and realize the HIS Group Purpose to “Unleash your feeling KOKORO ODORU”.

  

  HIS Future Project

• Employee satisfaction survey

  HIS has been conducting an "Employee Satisfaction Survey" for all employees once a year since FY2013, but it was forced to be canceled due to the coronavirus pandemic, and the survey was conducted for the first time in four years in FY2023.
  The rate of positive responses to the final question, “Overall, I would say HIS is a rewarding company to work for'' was 56.1%, an increase of 5.6 points from the previous survey in FY2019.
  As a future direction, we will focus on “questions with a low average rating” and “questions with a high correlation to job satisfaction, but with a lower rating than the overall average rating.” We also shared with our staff that we aim for a job satisfaction index of 80% by FY2026.
  Aiming to be a company that is more rewarding to work for, we will continue to listen sincerely to the voices of each and every staff member, promote DEIB, create a comfortable workplace, and develop human resources.

  	FY2023 results	FY2026 results
  Job satisfaction index (*)	56.1%	80.0%

  *Percentage of employees who responded that the company was a rewarding place to work in the employee satisfaction survey

  Past trends

Providing safety and security to customers

• Online training

  Travel safety and quality control

  At HIS, we create independent HIS quality and safety control guidelines to provide our customers with highly safe and reliable travel products that enable them to enjoy travel in Japan and abroad, disseminating them to our HIS overseas branches and business partners, and devote our best efforts to quality and safety control.
  When dealing with vehicles and optional tours, etc., we conduct appropriate inspections, and only make a choice after thorough examination.
  Additionally, we regularly conduct internal training to improve our employee’s knowledge and awareness regarding safety management when creating travel products.
  We will continue striving to remain customers’ company of choice because they feel HIS can be trusted, and want to use HIS again on their next trip.

Coexistence with Local Communities

Co-creation with local communities

• Elementary school built

  A journey to face social issues through interaction between people ~Study Tour~

  HIS works on study tours in collaboration with NGOs, NPOs, and local governments, with the aim of promoting mutual understanding through exchange and working together to realize a sustainable society.
  In particular, we have been conducting study tours to interact with Cambodian children since 2010.
  Cambodia was affected by the Pol Pot regime, and even today, it lacks educational personnel and school facilities, making it difficult to secure enough class time for each child, forcing them to teach in two shifts.
  Another major issue is the widening educational gap between urban and rural areas.
  In order to resolve this situation, in the spring of 2017, we collaborated with the NPO HERO to build a public elementary school where children can attend free of charge.
  Since then, we have been involved in the construction of a total of five elementary schools, as well as playground equipment and libraries within the schools, and many customers from Japan have participated in these construction projects as tours.
  Even after the project is completed, we continue to conduct study tours to visit the school.
  Through extracurricular classes, the tour not only provides an opportunity for Cambodian children to learn, but also provides an opportunity for tour participants to interact across borders and cultures.
  We will continue to promote mutual understanding among people around the world and propose sustainable travel that leads to world peace.

  ＞HIS Study Tour Desk
  ＞Scholl Trip・Study Trip
  ＞Sustainability Promotion Desk

  ▼External certification

  • JATA supports the Sustainable Development Goals (SDGs)
    第1回 JATA SDGsアワード
    大賞・奨励賞（2023）
    Study Tour Desk,
    Sustainability Promotion Desk
  • 
    ツアーグランプリ2023
    SDGs部門グランプリ
    Study Tour Desk

  Received the grand prize at the 1st “JATA SDGs Award”

  At the first "JATASDGs Awards" sponsored by the Japan Travel Agents Association (JATA), HIS received the grand prize in recognition of its continuous efforts to provide learning opportunities and fun to Cambodian children.
  In addition to this initiative, HIS received an encouragement award in three categories, and a group company (Tour Wave Co., Ltd.) received an encouragement award in one category.

  

  Award ceremony

• Mayan people and project members

  Inheriting traditional culture and supporting women ~Maya Embroidery Project~

  Our Mexican subsidiary started the Maya Embroidery Project in 2020 to support the livelihood of the descendants of the Mayan people of Mexico’s Yucatan Peninsula who were forced into hardship when the coronavirus pandemic cut off tourism revenue.
  This project was launched jointly with the Asociacion Pro-Dignificacion de la Mujer Maya A.C. (Association for the Dignification of Mayan Women), a government-certified non-profit which was been providing support for Mayan villages locally for the past 12 years, and we were able to start the project through crowdfunding thanks to the support of many people in Japan.
  Traditional Mayan embroidery is a beautiful embroidery that is characterized by the unique sensibility and colorful use of colors of the Maya people, who live in coexistence with nature.
  In this project, we are developing products with original Maya embroidery, launching the Maya village original brand ``COCOMAYA'', and opening an e-commerce site ``Maya Mexico'' to sell them.
  In addition to Mayan embroidery products, we also sell a selection of sustainable products made in Mexico that are considerate of nature and the environment.
  Currently, we provide Mayan embroidered handkerchiefs as a special gift on HIS tours of the Yucatan Peninsula in Mexico, offering sustainable travel which allows travelers to lend their support by participating in the tour.
  In the future, we aim to establish workshops which will provide employment opportunities for Mayan women, increasing the women’s social status and improve their livelihood through higher wages, and promote children’s education and hygiene.

• 「Koroipita Angels」

  Support for providing disaster-resistant housing

  The Fiji corporation supports the Model Town Charitable Trust's project, which supports the poor in Fiji, which has been hit hard by cyclones.
  This project provides disaster-resistant and sanitary housing for the poor, and carries out community development such as education, medical support, vocational training, and infrastructure development.
  At HIS, we give Koroipita Angels, handicrafts made by women in the community, to participants as a bonus gift for participating in the tour, and introduce them in the HIS tour pamphlet.
  We are working to raise awareness of this activity by providing “sustainable travel” where participation can lead to support.

• The donation from TravelBrands to SickKids

  Supporting pediatric medical care in Canada with charity events

  Since 2014, Canada's Red Label Vacations has been holding the "TravelBrands Annual Charity Golf Classic" charity golf event in support of SickKids (Canada's largest pediatric medical center affiliated with the University of Toronto) under its travel business brand TravelBrands.
  The 8th event, held in September 2023, raised CAD 300,000 in donations.
  Red Label Vacations also holds a charity walking event for employees every year, including SickKids Day, which donates 1% of sales.
  Through various charity activities to date, more than CAD 2 million has been raised for SickKids.
  All donations raised are used to advance the treatment and research of children's heart disease, train the next generation of specialists, and improve facilities.
  We will continue to hold events to provide opportunities for participants to interact with each other and improve their health, and we will continue our efforts to give back to local medical care in hopes of a healthy future for children.

• Kagoshima seminer (Vietnam)

  Initiatives to create a local exchange population

  HIS is working with local governments to create an exchange population.
  Kagoshima concluded an "Agreement on Promotion of Inbound Tourism" in February 2022, and in November 2023, Kagoshima, Vietnam Airlines, and HIS concluded a collaboration agreement to promote tourism.
  Vietnam Airlines operated a charter flight between Kagoshima and Hanoi (Vietnam), which does not have regular flights.
  HIS plans and sells both Vietnam tours and Kagoshima tours in each country, and the Vietnam subsidiary held a seminar in collaboration with Kagoshima that brought together major travel agencies to convey the appeal of Kagoshima.
  We will continue to leverage HIS' global network and resources to contribute to regional revitalization through travel.

• Tottori promotion event

  Promoting the charm of the region domestically and internationally

  At HIS, we collaborate with local governments to promote tourism and products, hold events, and promote domestic and international SNS, in order to communicate the charms of Japan's regions to people both domestically and internationally.
  Harajuku Tourist Information Center (foreign tourist information center) operated by HIS holds local tourism and product promotion events for overseas visitors.
  The Tottori Prefecture promotion held in January 2023 included the installation of prefecture tourist information pamphlets and posters, displays of a wide variety of specialty products, and events related to specialty products displayed according to area and theme.
  The promotion in Harajuku, which is always crowded with people, was an opportunity for both domestic and international people to experience the charms of Tottori Prefecture.
  We will continue to utilize the resources of HIS to communicate the charm of the region domestically and internationally in various ways, and contribute to the increase in the number of exchanges, relationships, and permanent residence in the region.

  Aiming for tourism development in Mino City, Gifu that will please the local community

  Mino City is located in the center of Gifu, surrounded by the clear streams of the Nagara River and Itadori River, as well as mountains rich in nature.
  It is famous for its townscape that retains the atmosphere of the Edo period and for its handmade Japanese paper technique, “Hon Mino Paper”, which has been registered as a UNESCO Intangible Cultural Heritage.
  From 2021, HIS staff will be seconded here as regional cooperation managers and will be working to create demand for domestic travel and improve the system for accepting foreign tourists visiting Japan.

  

  Mino washi paper Akari Art Exhibition photo session ©atsushi.k.photography

  

  Regional Partnership Manager Masaki Takahashi (HIS Chubu Division)
  The city of Mino is an enchanting area where rich natural beauty and old-fashioned neighborhoods coexist with the everyday lives of residents.
  In the year I arrived here, I worked on developing experience-type bus tours of local sake breweries, and a multi-lingual digital tourism map app for Mino.
  During the tourism development process, I felt the lack of videos and images that communicate the appeal of Mino was a problem, so as a solution, we planned and held joint photo shoots with an aerial drone photography tournament and professional photographers.
  At the seasonal aerial drone photography tournament, I was able to appreciate the beauty of Mino from a different perspective, and we shared the videos on YouTube and at tourism expos, etc., enabling us to share the beauty of the area with a wider audience.
  We received praise from locals who said, “Looking at Mino from a new perspective let me see the beauty of the community in a new light.” We also held a photo session to coincide with the Akari Art Exhibition featuring fantastic glowing artwork made from Mino washi paper with a backdrop of streets that preserve the historic feel of the Edo period.
  The photos taken were circulated on social media, and contributed greatly to Mino’s public relations.
  We want to continue emphasizing communication with the community, and aspire to develop sustainable tourism that will make both visitors and local residents happy.

Initiatives for the future of society

• Presentation by students

  Product development using local ingredients with local high school students

  Starting in September 2023, the Kyushu Expressway Miyahara Service Area operated by the Kyushu Sanko Group will be selling soft serve ice cream made in collaboration with students from Kumamoto Prefectural Nanryo High School.
  With the theme of “Soft-serve ice cream that promotes the appeal of Kumamoto Prefecture,” we solicited menu ideas for soft-serve ice cream using local ingredients, and 55 students participated.
  As a result of a careful examination of documents and presentations, it was decided to sell two types of soft-serve ice cream: Mont Blanc flavor and Takema tea flavor, and more than 400 servings were sold in the first week of sales.
  Sales were so strong that we are still selling it as a regular product.
  In addition, “Nanryo rice” grown by the students of the school is also sold at the Miyahara service area every November.
  Kyushu Sanko Group will continue to deepen its relationship with local schools and students, provide opportunities for them to succeed, and work to revitalize the region.

• Crushed plastic bottle caps

  A workshop to think about the ocean plastic issue

  Since September 2023, we have regularly been holding recycling experience workshops for kids using plastic bottles caps at Laguna Ten Bosch’s Lagunasia on the shore of nature-rich Mikawa Bay as a way to create opportunities for the kids and young people who will be responsible for the next generation to enjoy the sea and take action to build a better future.
  In this workshop, the participants grind up plastic bottle caps with a bicycle-powered shredder, heat the plastic in a special machine, and pour it into a mold to make original key fobs.
  We held seven of these events this fiscal year, with 265 participants.
  With the issue of marine plastic waste worsening in recent years, we hope that this workshop will provide opportunities to consider what we can do to protect the ocean in our everyday lives.

• Image

  Online Job Experience Program

  TABIFLEEEEEK, an online salon run by HIS that anyone who loves traveling can participate in, regularly holds a “Job Exploration” program for children.
  This is a free program jointly distributed online by HIS employees and salon members.
  This program has been held five times since 2022, and so far we have spoken to people from more than 30 different jobs, including firefighters, illustrators, and aquarium staff, and approximately 4,250 children have participated.
  By providing these opportunities through free online distribution, we hope to eliminate the “difference in children's experiences” and lead to a future where they can freely and happily choose their jobs.

  ＞Online Job Experience Program

• HR Lab. Webinar

  HR Lab: Enlivening work in Japan

  HIS has been operating HR Lab since 2022 with the slogan “Helping working people to shine.” At the lab, we partner with the staff of companies dealing with issues in the field of HR, and provide information and solutions with the aim to help resolve these issues.
  Image As part of providing information, we operate Hcross, a community site which serves as a place to share information about human resources and training.
  In less than two years since it was established, 800 members from 450 companies have registered.
  As events for members, we regularly hold social gatherings and conferences themed on HR issues such as personnel training, empowering women, and engagement, providing a place to study the examples of leading companies and exchange information with other HR professionals.
  We also provide solutions to all kinds of problems in HR and other fields on request.
  Furthermore, in response to current attention on health management as a human resources issue for companies and government offices, we signed a comprehensive partnership agreement with a public interest incorporated foundation for the promotion of health management in February 2024.
  Going forward, we will provide information and content that leverages specialist knowledge, and contribute to the promotion of health management.

Providing services that connect everyone to the world

• Tour for wheelchair users

  Universal Tourism

  HIS conducts a health questionnaire when making a reservation at HIS stores in Japan so that people with physical disabilities, health concerns, and disabilities can enjoy their travels.
  We make travel proposals and arrangements after understanding the customer's situation.
  In addition, we utilize HIS's global network to provide one-stop reception systems at destinations.
  Since 2002, we have established a “Universal Tourism Desk” for customers who require more detailed support.
  Our staff with specialized knowledge in nursing care and welfare, as well as staff who can speak sign language, will be in charge of everything from travel consultation to arrangements and accompanying you, allowing you to enjoy your trip freely and without hesitation.
  From January 2024, we have started selling "tours departing from and arriving at local locations for wheelchair users" so that you can enjoy wheelchair travel more freely and affordably.
  We have started providing services in Istanbul, Turkey, and Cairo, Egypt, popular tourist cities where it is difficult to arrange personal wheelchair travel.
  A Japanese-speaking guide will accompany you on the local itinerary, you will stay in a barrier-free hotel room, and a welfare vehicle will take you on sightseeing routes that have been confirmed to be suitable for wheelchairs.
  We hope to continue to utilize the know-how we have cultivated over many years to help you enjoy your travels with peace of mind and more comfort.

  [Regarding the notation of disabilities and wheelchairs] At HIS, we align the notation with official documents and treaties, and except for proper nouns, we use kanji as a general rule.

  ＞Universal Tourism Desk

  ▼External evaluation

  • 
    ツアーグランプリ2021
    『観光庁長官賞』
    
    第5回 ジャパン・
    ツーリズム・アワード
    国内訪日ビジネス部門
    入賞（2019）
  • 
    ASEANツーリズム・アワード・
    ジャパン2019 メコン賞

  Holding an information session on American baseball game tour with sign language interpretation

  In July 2023, we held a travel information session for the "Los Angeles Baseball Tour" at our Shinjuku head office with sign language interpretation.
  This tour is one of the most popular among sports watching tours, and since many of our customers come to the United States to watch a game, we not only provide basic travel information, but also information on how to access and enter the stadium, as well as seat information, etc.
  HIS staff who have experience accompanying baseball watching tours provided detailed information that will help you enjoy the game even more if you know it.
  An HIS staff member who is also hearing-impaired served as a simultaneous sign language interpreter, and also invited hearing-impaired customers to participate in the information session.
  Our customers also seem to have had much less anxiety before leaving on their trip.
  Our customers were able to enjoy traveling and watching the games without any inconvenience during the tour, as a Travel Sign Language Interpretation Supporter* accompanied them on the baseball watching tours.
  We will continue to propose trips that everyone can enjoy, regardless of whether they have a disability or not.

  *Travel Sign Language Interpretation Supporter: HIS's unique service that accompanies you on your trip and provides sign language interpretation for travel information such as local guide explanations and boarding procedures.
  HIS Universal Tourism Desk plans and sells “Shuwa Support,” a tour accompanied by aTravel Sign Language Interpretation Supporter, and “Shuwa Tabi Nakama,” a tour accompanied by a dedicated sign language tour guide for the hearing-impaired.

  

  Travel information session

• Image of Online Experience Travel

  Online Experience Travel

  The online experience tour, which was born during the coronavirus pandemic, offers a variety of domestic and international content, from sightseeing to shopping and fortune telling.
  Since the service began in 2020, more than 300,000 people have participated in a total of more than 15,000 courses.
  In addition to recorded content, we also hold special projects that utilize HIS' global network, such as 24-hour live tours and first sunrise tours around the world, providing opportunities for people who are unable to travel overseas to easily connect with the world.

  ＞Online Experience Travel