CSR approachMasayuki Oda,Director/Managing Executive Officer
The HIS Group defines as its raison d’etre contributing to world peace through our business. We therefore feel that our work creating social value is instrumental to CSR, and we are hard at work every day to make this a reality.
Two key areas of focus for the medium term are expansion of the travel market and the promotion of diversity and inclusion (D&I).
Expansion of the travel market: seeking to act as a leader in the travel sector and promote mutual understanding that goes beyond nationality, ethnicity, culture, or creed, we want to foster more opportunities for people to engage with each other and in turn vitalize the travel market. We see this as one of our key social roles.
Amidst the COVID-19 pandemic and the difficulties posed by real travel, we are seeking to fulfill our social responsibilities as purveyors of tourism experiences by ramping up our online tour offerings. By adapting to these changes through the use of online spaces, we are able to tailor our offerings to make travel more accessible, particularly to populations such as the infirm or those unable to travel. This allows us to usher in new winds of change to the industry and, when real-world travel eventually returns, contribute to a larger and renewed market in which people will want to draw on those online experiences to travel abroad. By creating opportunities for people who went on online tours to come face-to-face with the social issues faced in regions around the world, we enable them to take positive actions towards change, in turn creating a positive feedback loop and vital energy that will change the world for the better.
We began by promoting D&I internally and creating a workplace in which personnel from all places can work together in harmony. This allows us to better create services that our diverse customer base can appreciate.
What we seek to achieve is the mutual joy and satisfaction of our customers, stakeholders, and employees.
We accept diverse values and develop work that is personally fulfilling for personnel -- work they can take pride in every day. By expanding our sphere of activity, we are giving back to society and local economies and making our customers happy and more prosperous. To that end, we consider D&I absolutely instrumental in creating a solid foundation for mutual collaboration that will enable us to succeed.
Going forward, the HIS Group seeks to continue contributing to the happiness and success of all customers, personnel, clients, shareholders, and local communities with which we work.
Corporate governance structure
The HIS group pursues a range of CSR initiatives as part of its corporate governance in order to act as a trusted ally of stakeholders and fulfill our social responsibility in accordance with our corporate philosophy. We continue to pursue better corporate governance so as to achieve sustainable growth and enhance our corporate value in the medium and long term.
Commitment to the UNWTO Global Code of Ethics for Tourism
UNWTO:The World Tourism Organization
HIS has been a signatory member of this code and promotes its awareness within and without the organization since September of 2014. The code is intended to promote a responsible, sustainable tourism industry by eliminating exploitation (particularly of children) in the travel industry, protecting nature and the environment, providing accurate information to travelers, protecting the basic rights of workers, improving the value of cultural assets, and doing work that is of benefit to the destination country and society. Governments, the travel industry, local societies, travelers, and others engaged in the tourism industry voluntarily undertake this code of ethics.